GRIEVANCE PROCEDURE

Students
Any student who disagrees with the eligibility and/or accommodation decisions made by the Disability Management System—Student Disability Access Office, has the right to file a grievance/complaint. Information regarding the filing of a grievance and/or complaint is available below or by contacting the Office for Institutional Equity at (919) 684-8222.

Employees
Information regarding the filing of a grievance and/or complaint is available below or by contacting the Office for Institutional Equity at (919) 684-8222.

Grievance Procedure

Duke University has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging discrimination based on disability.

Complaints alleging discrimination based on disability must be addressed to the Office for Institutional Equity, 147B Trent Hall Drive, Box 90012, Durham, NC 27708-0012, and (919) 684-8222.

1. A complaint must be submitted in writing, contain the name and address of the complaint, and a description of the allegations of discrimination. The complaint must set forth specific facts in support of the allegation(s).
   
   
2. A complaint must be filed within sixty (60) days of the alleged discrimination.
   
   
3. An investigation, as may be appropriate, shall be conducted by the Office for Institutional Equity following receipt of a discrimination complaint. This procedure affords the complainant and the person(s) against whom the allegation(s) of discrimination have been made, and their respective representatives, if any, an opportunity to submit information and documentation regarding the complaint allegations.
   
   
4. The investigation will be completed with written results of the investigation issued and a copy forwarded to the complainant within forty-five (45) workdays of the receipt of the complaint.
   
   
5. The complainant may appeal the findings of an investigation by submitting a written document to the Vice President for Institutional Equity, Duke University, 143A Trent Hall, Durham, NC. An appeal shall only be considered if the complainant specifies with particularity the irregularities of the investigator’s determination such as; inaccurate finding of fact or incorrect conclusions of law, the correction of which would likely change the outcome of the determination of an investigation. The appeal must either be postmarked or received within fourteen (14) days of the date of the determination and inform the complainant within fourteen (14) workdays of the Vice President’s receipt of the appeal.
   
   
6. Although the University will make every effort to comply with these timelines, circumstances such as school breaks, may justify an extension of time.
   
   
7. Retaliation against any person who files a complaint of alleged discrimination, participates in an investigation, or opposes a discriminatory employment or education practice or policy is prohibited under University policy, and by state and federal law.